5c77 Privacy Policy

2.1 Core Service Operations

We use your information for the following purposes:

• Account creation, management, and verification
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer
• Providing gaming services, bonuses, and promotions
• Customer support via 24/7 live chat and email
• Sending transaction confirmation messages

2.2 Security and Compliance

We use your information for the following security purposes:

• Preventing fraud, money laundering, and unauthorized account access
• Age verification — only those aged 21 and above may use the platform
• Adhering to responsible gaming policies and monitoring the risk of excessive play
• Meeting legal obligations and fulfilling regulatory requirements

2.3 Service Improvement

We analyze your usage patterns to improve the platform experience. This information is always analyzed in aggregate form and is not disclosed targeting any specific individual. Based on your preferences and gaming history, we may send you relevant offers or notifications, which you can opt out of at any time.

3.1 Information Sharing Policy

5c77 never sells your personal information to third parties or shares it for commercial purposes. Information may be shared in the following limited circumstances:

• Payment Partners: With bKash, Nagad, Rocket, Upay, and banks — only the information necessary to complete transactions
• Identity Verification Services: Regulated third parties for the KYC process
• Technology Service Providers: For server hosting and security services — under strict confidentiality agreements
• Legal Obligations: In response to court orders or lawful requests from government authorities
• Fraud Prevention: To relevant authorities in investigations of financial fraud or illegal activity

3.2 International Data Transfers

Our servers and data storage systems may be located in various countries. For any international data transfer, we ensure that your information remains protected in accordance with the standards of this privacy policy and that applicable international data protection standards are followed.

4.1 Technical Safeguards

We use the following technologies to protect your information:

• SSL/TLS encryption — all data transmission secured
• Database storage with AES-256 encryption
• Two-Factor Authentication available
• Regular security audits and penetration testing
• Real-time monitoring system to detect suspicious activity
• Firewall and DDoS protection

4.2 Organizational Safeguards

Our staff receive strict privacy training and are given access only to the data necessary to carry out their specific responsibilities. All staff have signed confidentiality agreements. In the event of any security breach, we will promptly notify affected users and take the necessary steps.

4.3 Your Own Responsibilities

You also have some responsibilities in keeping your account secure. We advise you to:

• Use a strong, unique password and change it regularly
• Never share your login details with anyone else
• Log out of your account after logging in from a public or shared device
• Contact us immediately if you notice any suspicious activity

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored on your device when you visit our website. 5c77 uses cookies for the following purposes:

• Essential Cookies: Maintaining login sessions and ensuring security
• Functionality Cookies: Remembering your language preferences and account settings
• Analytics Cookies: Understanding website usage and for improvements — aggregate information with no personal identification

5.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly, particularly the login and payment processes. Cookie settings are managed differently in each browser — please refer to your browser's help section.

6.1 Retention Period

We retain your information for as long as your account is active or as needed to provide the service. Retention policy for specific categories of information:

• Account Information: For a defined period after account closure to meet legal obligations
• Transaction Records: Retained for an extended period in compliance with financial laws
• Gaming History: For the period required for responsible gaming and dispute resolution
• Communication and Support Records: For a limited period to improve service quality

6.2 Data Deletion Requests

You may request deletion of your personal information. However, in cases of legal obligations, ongoing investigations, or disputes, retaining certain information may be mandatory for us. To request deletion, please contact our support team.

7.1 Right to Access and Correct Information

You have the following rights:

• Right of Access: The right to know what information we hold about you
• Right of Rectification: The right to request correction of inaccurate or incomplete information
• Right of Erasure: The right to request deletion of your information in certain circumstances
• Right to Restriction of Processing: The right to object to the use of your information for specific purposes
• Right to Portability: The right to receive your information in a structured format
• Right to Opt Out: The right to withdraw from marketing communications at any time

7.2 How to Exercise Your Rights

To exercise any of the above rights, contact us by email or through 24/7 live chat. After verifying your identity, we will respond to your request as quickly as possible. Some requests may not be fully fulfillable in compliance with applicable law — in such cases we will explain the reason.

5c77 strictly provides services only to those aged 21 and above. We do not knowingly collect or store any personal information from minors. Age verification is mandatory for every user at registration.

If we become aware that information belonging to a minor is in our system, we will immediately delete that information and close the relevant account. If a parent or guardian suspects that their child's information is held by us, please contact [email protected].

We may update this privacy policy from time to time. If there are any significant changes, we will send a notification to your registered email and update the "Last Updated" date on this page. Continued use of the platform after a change will be considered as your consent to the new policy.

We recommend that you review this page regularly so that you are always up to date on the protection of your information. Previous versions of this policy are available upon request.

Last Updated: January 1, 2026